SUX Playbook
Sustainable User Journey Mapping
Map existing or potential negative impacts to tangible and actionable level and develop ideas directly on single user journey step level.
Author: Thorsten Jonas
Phase: Mapping & Execution
SUX Playbook
Sustainable User Journey Mapping
Map existing or potential negative impacts to tangible and actionable level and develop ideas directly on single user journey step level.
Author: Thorsten Jonas
Phase: Mapping & Execution
Overview
Tool:
Sustainable User Journey Mapping
Goal:
Map existing or potential negative impacts to tangible and actionable level and develop ideas directly on single user journey step level.
By doing this on a user journey level, you get very concrete and actionable ideas that are tangible and compact enough to fit project and product process realities.
Where and how to use:
Sustainable User Journey Mapping can be used for an evaluation on your own as part of your design or ux research process as well as in a workshop setting with various stakeholders.
It can be used on all levels from makro to micro level, for highlevel customer journeys as well as for very detail micro-user journeys.
Combination with other tools:
You can combine this with the Actor Mapping and the Needs to Consequences Mapping. If you do these two first for your product or service, you’ll create a perfect basis for the Sustainable User Journey Mapping.
Example
Use Case:
Amazon Consumer Website
Description
In the example we did the Sustainable User Journey Mapping for a Shopping Journey on the Amazon Website (why Amazon, because there are so many negative impacts).
Example: Sustainable User Journey Mapping for a eCommerce Journey
Downloads & Links
Please note: We offer all the tools we created for free and under creative commons license. If you use it, please refer to the SUX Network and the authors as origin of the tool or template you use.
Tool:
Sustainable User Journey Mapping
Author:
Thorsten Jonas
More SUX Tools
We are creating the SUX Playbook at the moment, with a step by step guideline to the SUX Framework and tools to bring sustainability and responsibility into your work process - no matter if you work with AI or without. Many tools are already available in our notion space and we are adding the tools with ready to use templates here step by step together with a ready to use guideline to the SUX Framework. Check out some of the tools below or sign up the SUX Playbook Waitlist and get informed once we publish the full playbook (sign up here).
