SUX Playbook
Needs to Consequences Mapping
Evaluate an AI use case by understanding the negative and positive Impacts as well as Business Risks and Oportunities, to make an informed decision if an use-case is an AI use-case or not.
Author: Thorsten Jonas
Phase: Understanding
SUX Playbook
Needs to Consequences Mapping
Evaluate an AI use case by understanding the negative and positive Impacts as well as Business Risks and Oportunities.
Author: Thorsten Jonas
Phase: Understanding
Overview
Tool:
Needs to Consequences Mapping
Goal:
Understand the negative consequences of your product or services and create a basis for evaluating your user and business needs in the context of their negative impacts. Also, understand how negative consequences and user/business goals are directly connected.
Where to use:
Needs to Consequences Mapping can be used to evaluate everything from an entiere product or service down to a single user/customer journey or use case
How to use:
The canvas can be used for an evaluation on your own as well as in a workshop setting with various stakeholders.
Example
Use Case:
Amazon Consumer Website
Description
In the example we evaluated the Needs and Consequences for the Amazon Consumer Website.
Example: Amazon Consumer Website
Downloads & Links
Please note: We offer all the tools we created for free and under creative commons license. If you use it, please refer to the SUX Network and the authors as origin of the tool or template you use.
Tool:
Needs to Consequences Mapping
Author:
Thorsten Jonas
More SUX Tools
We are creating the SUX Playbook at the moment, with a step by step guideline to the SUX Framework and tools to bring sustainability and responsibility into your work process - no matter if you work with AI or without. Many tools are already available in our notion space and we are adding the tools with ready to use templates here step by step together with a ready to use guideline to the SUX Framework. Check out some of the tools below or sign up the SUX Playbook Waitlist and get informed once we publish the full playbook (sign up here).
